Unlock Your Anime Style – Limited Time Offer
Collections
Frequently Asked Questions
Find answers to common questions about our anime phone cases
We ship worldwide! Standard shipping typically takes 7-15 business days depending on your location. Express shipping options are available at checkout for faster delivery (3-7 business days). Please note that delivery times may vary during peak seasons.
Yes! We offer free standard shipping on all orders over €50. For orders under €50, a small shipping fee applies. Free shipping promotions are also available during special events - subscribe to our newsletter to stay updated!
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package in real-time. You can also check your order status anytime by logging into your account on our website.
Each product page clearly lists all compatible phone models. We offer cases for iPhone, Samsung Galaxy, Google Pixel, and many other popular models. Please double-check the compatibility list before ordering. If you're unsure, contact our support team and we'll help you find the perfect fit!
We take quality seriously! If your case arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue. We'll send you a replacement at no extra cost or issue a full refund. Your satisfaction is our priority!
We accept returns only for damaged or defective items within 14 days of delivery. Due to the custom nature of our anime phone cases, we cannot accept returns for change of mind. If you receive a damaged item, contact us immediately with photos and we'll arrange a replacement or full refund.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify's encrypted payment gateway, ensuring your information is always protected.
Our friendly support team is here to help! You can reach us via email at support@nanicase.com or through our contact form. We typically respond within 24 hours during business days. For urgent matters, please mention "URGENT" in your subject line.